Australian Institute of Commerce and Technology

Certificate IV in Information Technology - Support

ICA40599

CRICOS CODE: 050407G

Brief Description

University 1st Year Admission Program provides you guaranteed admission to an Australian University. It is a short course with a combination of computer hardware, help desk support and professional development.  This program provides the skills necessary for an individual to work in a variety of support roles within an organisation.

What are the learning outcomes?

This program is the perfect way to gain guaranteed entrance to a University in Australia. The program also provides you with skills & knowledge that comes with 2 internationally recognised industry certifications and a nationally recognised Certificate IV Information Technology - Technical Support.

Who is this program ideal for?

This program is ideal for those who wish to gain entrance to a University in Australia for the 1st year. Unlike many other courses available, this program is of short duration, intense and practical in its approach; providing the perfect platform from which to launch your IT career.

Where to from here?

The first thing you need is a logical mind which is indicated by your cognitive assessment. You will need a passion for computers and a readiness to learn. No previous knowledge of IT is required to undertake this program.

What are the core modules?
Introduction to Operating Systems
Install, navigate & administer Microsoft operating systems. Partition drives, configure devices and backup/restore the registry.
PC Assembly and Maintenance
Build a computer from scratch & understand the operation of all its components. Install external devices & configure the ports they connect to.
Desktop Support & Windows XP /Vista (Microsoft Certified)
Understand the Windows XP/Vista operating system & provide support for its users. Support & troubleshoot various applications running on Windows XP, resolve issues with network connectivity, files, folders, printers & other hardware.
PC Troubleshooting and Problem Solving
Learn the best techniques to troubleshoot & repair a faulty computer. Learn to quickly identify both hardware & software faults and network related faults. Understand error messages & use the built in repair tools.

Networking Fundamentals
Introduction to networking with Windows XP/Vista in a domain and peer-to-peer environment. Learn to configure TCP/IP and other network protocols. Make your own network cables & use various methods to test that they work.

SS01 - Customer Service & SS02 - Personal Development
Develop communication & negotiation skills to deal with customers face to face & over the telephone. Understanding how to deal with difficult people and provide a satisfactory solution for all parties involved. Learn the latest in resume writing, preparation, dress code, office etiquette and how to approach an interview.