Australian Institute of Commerce and Technology

Brief Introduction
The Microsoft® Certified Desktop Support Technician (MCDST) on Microsoft Windows® XP credential recognizes individuals who have demonstrated the baseline skills to enter the IT industry as a support desk technician in a Windows-based desktop environment. Whether you are a career-entrant or a current support technician, you can readily pursue MCDST certification-an important step in accelerating your career as an IT professional.

Course Objectives
Perform and troubleshoot an attended installation of the Windows XP operating system.
Perform post installation configuration (user configuration, apply service packs, etc).
Answer end user questions related to upgrading from a previous version of Windows.
Troubleshoot system startup and user logon problems.
Monitor and analyze system performance.
Monitor, manage, and troubleshoot access to files and folders.
Troubleshoot connecting to local and network print devices.
Configuring and Troubleshooting Hardware Devices and Drivers.
Configure and troubleshoot storage devices.
Configure and troubleshoot display devices.
Troubleshooting Network Protocols and Services.
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
Troubleshoot the TCP/IP protocol.
Configure and troubleshoot Windows Firewall (ICF) settings
Troubleshoot name resolution issues.
Configure and troubleshoot remote connections.
Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.

Apply now for the Mircosoft Certified Desktop Support Technician MCDST course