Certificate IV Information Technology (Support)

BRIEF DESCRIPTION

Direct2 University 1st Year Admission Program provides you guaranteed admission to an Australian University. It is a short course with a combination of computer hardware, help desk support and professional development. This program provides the skills necessary for you to work in a variety of support roles within an organisation.

WHAT ARE THE LEARNING OUTCOMES?

This program is the perfect way to gain guaranteed entrance to a University in Australia. The program also provides you with skills and knowledge that comes with three internationally recognised industry certifications and a nationally recognised Certificate IV Information Technology � Technical Support.

THIS PROGRAM IS IDEAL FOR?

People who wish to gain entrance to a University in Australia for the 1st year. Unlike many other courses available, this program is of short duration, intense and practical in its approach; providing the perfect platform from which to launch your IT career.

YOU WILL NEED?

A logical mind which is indicated by your cognitive assessment, a passion for computers and a readiness to learn. No previous knowledge of IT is required to undertake this program.

PROGRAM COMMENCEMENT DATE

We encourage you to apply 2 months before the commencement date to avoid any delays caused by immigration processing time. This is especially important if you are from a country in the categories of Australia Visa Assessment Level 3 and 4.

WHAT ARE THE CORE UNITS?

Network Administrator units plus

1 - Introduction to Operating Systems

Install, navigate and administer Microsoft operating systems. Partition drives, configure devices and backup/restore the registry.

2 - PC Assembly and Maintenance

Build a computer from scratch and understand the operation of all its components. Install external devices and configure the ports they connect to.

3 - Desktop Support and Windows XP (Microsoft Certified)

Understand the Windows XP/Vista operating system and provide support for its users. Support and troubleshoot various applications running on Windows XP, resolve issues with network connectivity, files, folders, printers and other hardware.

4 - PC Troubleshooting and Problem Solving

Learn the best techniques to troubleshoot and repair a faulty computer. Learn to quickly identify both hardware and software faults and network related faults. Understand error messages and use the built in repair tools.

5 - Networking Fundamentals

Introduction to networking with Windows XP, in a domain and peer-to-peer environment. Learn to configure TCP/IP and other network protocols. Make your own network cables and use various methods to test that they work.

6 - SS01 � Customer Service and SS02 - Personal Development

Develop communication and negotiation skills to deal with customers face to face and over the telephone. Understanding how to deal with difficult people and provide a satisfactory solution for all parties involved. Learn the latest in resum� writing, preparation, dress code, office etiquette and how to approach an interview.