Direct2 UNI - Certificate IV Information Technology (Support)

BRIEF DESCRIPTION

Direct2 University 1st Year Admission Program provides you guaranteed admission to an Australian University. It is a short course with a combination of computer hardware, help desk support and professional development. This program provides the skills necessary for you to work in a variety of support roles within an organisation.

WHAT ARE THE LEARNING OUTCOMES?

This program is the perfect way to gain guaranteed entrance to a University in Australia. The program also provides you with skills and knowledge that comes with three internationally recognised industry certifications and a nationally recognised Certificate IV Information Technology - Technical Support.

THIS PROGRAM IS IDEAL FOR?

People who wish to gain entrance to a University in Australia for the 1st year. Unlike many other courses available, this program is of short duration, intense and practical in its approach; providing the perfect platform from which to launch your IT career.

YOU WILL NEED?

A logical mind which is indicated by your cognitive assessment, a passion for computers and a readiness to learn. No previous knowledge of IT is required to undertake this program.

WHAT ARE THE CORE UNITS?

1 Computer Fundamentals
Install, navigate and administer Microsoft operating systems. Partition drives, configure devices and backup/restore the registry.

2 PC Assembly and Configuration
Build a computer from scratch and understand the operation of all its components. Install external devices and configure the ports they connect to.

3 Windows Vista Configuration
Understand the Windows Vista operating system and provide support for its users. and troubleshoot various applications running on Windows Vista, resolve issues with network connectivity, files, folders, printers and other hardware.

4 Configuring Microsoft Windows Vista - Supporting Applications
Identify hardware requirements. Troubleshoot Windows Vista installation issues. Configure and troubleshoot User Account Control. Configuring networking by using the Network and Sharing Center. Configure remote access. Troubleshoot performance issues.

5 PC Troubleshooting and Problem Solving
Learn the best techniques to troubleshoot and repair a faulty computer. Learn to quickly identify both hardware and software faults and network related faults. Understand error messages and use the built in repair tools.

6 Customer Service and Personal Development
Develop communication and negotiation skills to deal with customers face to face and over the telephone. Understanding how to deal with difficult people and provide a satisfactory solution for all parties involved. Learn the latest in resume writing, preparation, dress code, office etiquette and how to approach an interview.

Work-based training (Optional)

Throughout the program you are sent out on work-based training where you gain invaluable experience in the workplace. This part of the training adds so much to your experience and your ability to secure employment upon completion of the course.

CRICOS Code

050407G

Commencement Dates

January
April
July
October

AICT encourage you to apply 2 months before the commencement date to avoid any delay caused by the Immigration processing time. This is especially important if you are from a country in the categories of Australia Visa Assessment Level 3 and 4.

Duration

3 - 6 Months

Prerequisites

• English literacy IELTS 5.0 or equivalent
• Positive outlook
• Passion for Information Technology
• Recognition of prior learning (RPL) is available on application

Completed qualifications

• CompTIA A+ Certified Technician
• Certificate IV in IT – (Support) ICA40205
• MCTS: Windows Vista Configuration
• MCITP: Enterprise Support Technician

Career Paths*

• Help Desk
• PC Support
• Customer Support
• Technical Support
• Systems Support
• Software Support

Career Opportunities

Support Manager
Customer Service Engineer
Trainer