Microsoft Certified Desktop Support Technician (MCDST)

The Microsoft® Certified Desktop Support Technician (MCDST) on Microsoft Windows® XP credential recognizses individuals who have demonstrated the baseline skills to enter the IT industry as a support desk technician in a Windows-based desktop environment. Whether you are a career-entrant or a current support technician, you can readily pursue MCDST certification-an important step in accelerating your career as an IT professional.

Course Objectives

• Perform and troubleshoot an attended installation of the Windows XP operating system.
• Perform post installation configuration (user configuration, apply service packs, etc).
• Answer end user questions related to upgrading from a previous version of Windows.
• Troubleshoot system startup and user logon problems.
• Monitor and analyze system performance.
• Monitor, manage, and troubleshoot access to files and folders.
• Troubleshoot connecting to local and network print devices.
• Configuring and Troubleshooting Hardware Devices and Drivers.
• Configure and troubleshoot storage devices.
• Configure and troubleshoot display devices.
• Troubleshooting Network Protocols and Services.
• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
• Troubleshoot the TCP/IP protocol.
• Configure and troubleshoot Windows Firewall (ICF) settings
• Troubleshoot name resolution issues.
• Configure and troubleshoot remote connections.
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
• Configure and troubleshoot applications.
• Set application compatibility settings.
• Troubleshoot application installation problems.
• Configure and troubleshoot e-mail account configurations.
• Configure and troubleshoot Internet Explorer.
• Configure and troubleshoot Outlook Express.
• Configure the operating system to support applications.
• Configure and troubleshoot file system access and file permission problems on multi-boot computers.
• Resolve issues related to usability of applications.
• Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
• Resolve issues related to customizing Internet Explorer.
• Resolve issues related to customizing Outlook Express.
• Resolve issues related to customizing the operating system.
• Configure and troubleshooting connectivity for applications.
• Configure application security.
• Identify and troubleshoot problems related to security permissions.
• Answer end user questions related to application security settings.

Delivery Method

This course is delivered in a technical lab, instructed by a certified trainer using the latest technologies. The course provides practical hands on training.

Further Studies

After successfully completing this course it is suggested that the delegate undertakes:
Network Administrator program
Systems Engineer program

Duration

1 Month

Prerequisites

• Year 10 pass or equivalent
• Passion for computers
• CompTIA A+ certification or equivalent knowledge

Completed qualifications

• MCP (Microsoft Certified Professional)
• MCDST (Microsoft Certified Desktop Support Technician)

• Microsoft® Certified - Desktop Support Technician

Career Paths*